Keep your profile current so hotels and FreeTravel can contact you about bookings and account activity.
Update your profile
- Open Settings.
- Review your first name and last name.
- Add or update your international phone number.
- Select Save.
The email address may be read-only. If the wrong email was used, contact support rather than creating duplicate accounts without guidance.
International phone numbers
Select the correct country calling code and enter the national number. Confirm the final number begins with the correct + country code.
What information is used
Depending on your activity, the portal may process:
- Account and contact information.
- Agency and business information.
- Guest names and contact details.
- Hotel loyalty numbers.
- Booking and cancellation information.
- Payment method tokens or related payment information.
- Payout-account information.
- Authentication and security data.
Use guest data responsibly
Travel advisors and agencies should:
- Collect only information needed for the booking.
- Obtain required client permission.
- Limit access to authorized team members.
- Avoid placing sensitive data in special-request or free-text fields.
- Delete or update information according to agency policy and applicable law.
Privacy documents
The portal provides links to the current Privacy Policy and Affiliate Agreement. Review the documents shown inside the portal because they control over a summary in this knowledge base.
Source materials state that FreeTravel does not sell personal information and includes regional privacy provisions for laws such as GDPR, CCPA/CPRA, PIPL, and APPI.
Privacy contacts
The source guide lists:
- Data protection: dpo@freetravel.me
- China privacy matters: china@freetravel.me
Use the contact specified in the current Privacy Policy for your region.
Account security
Use Account Security Center from the user menu to manage password and available security features. Do not store passwords or full card details in guest notes.