Complete a hotel reservation only after confirming the selected room, rate, guest details, and cancellation terms.
Before you begin
Confirm:
- The correct personal or agency workspace is active.
- Check-in and check-out dates are correct.
- Guest and room counts are correct.
- The room and bed type meet the client's needs.
- The selected rate includes the expected meals and benefits.
- The cancellation policy is acceptable.
- The payment method is authorized.
Select a room and rate
- Open a hotel from the search results.
- Review the hotel details and location.
- Compare the available room types and rate plans.
- Select Reserve for the required rate.
Enter guest details
For each room, enter the guest name exactly as it should appear on the reservation. Add the contact email and international phone number requested by the form.
When available, select a saved frequent guest to fill in the guest's details and hotel loyalty membership.
Add a loyalty number
Enter the loyalty number for the hotel group when the rate is eligible. Confirm that the loyalty account belongs to the staying guest.
A loyalty number does not guarantee points, elite-night credit, or elite benefits. Eligibility is controlled by the hotel and rate plan.
Choose a payment method
Select an authorized saved card or enter a new card. The card may be used for guarantee, payment, deposit, or cancellation charges according to the rate terms.
Add special requests
Use the special-request field for items such as:
- Estimated arrival time.
- Connecting or adjoining rooms.
- High floor or quiet room.
- Crib or rollaway request.
- Accessibility-related request.
Special requests are sent to the hotel but are not guaranteed unless the selected room or rate specifically confirms them.
Review the booking
Before selecting the final confirmation button, verify:
- Hotel name and address.
- Dates and number of nights.
- Number of rooms and guests.
- Guest names.
- Room and bed type.
- Included benefits.
- Cancellation deadline and fees.
- Total price and currency.
- Payment timing.
- Workspace ownership.
After confirmation
Save the:
- FreeTravel or TripO order number.
- Hotel confirmation number.
- Cancellation policy.
- Final price and currency.
The booking should appear in Orders. For many connected hotels, the reservation may also appear in the guest's hotel account or the hotel group's website or app.
Do not submit twice
If the page freezes or the confirmation screen does not appear, check Orders before trying again. Submitting the same booking twice may create duplicate reservations.