An agency workspace allows a team to organize hotel bookings, share selected guest profiles, and manage agency-level rewards and permissions.
Create a new agency
- Open the workspace selector.
- Select Create or join an agency.
- Choose Create a New Agency.
- Enter the agency name and phone number.
- Add the website and available IATA, CLIA, or ASTA information.
- Submit the form.
The user who creates the agency becomes the Owner.
Join an existing agency
You normally join through an invitation sent by an agency Owner or Admin.
- Ask the agency administrator to invite the email address used by your FreeTravel account.
- Open the invitation email.
- Review the agency name, assigned role, and expiration date.
- Sign in if required.
- Select the button to accept the invitation.
- Open the workspace selector and choose the agency.
Invitation problems
An invitation may not work because it is:
- Expired.
- Already accepted.
- Cancelled.
- Sent to a different email address.
- Invalid or incomplete.
Ask an agency Owner or Admin to cancel the old invitation and send a new one.
Belonging to more than one agency
Your account may be able to belong to multiple agency workspaces. Use the workspace selector to choose the correct agency before searching or booking.
Agency profile information
The agency profile may include:
- Agency name.
- Phone number.
- Website.
- IATA number.
- CLIA number.
- ASTA information.
Only the Owner can normally edit agency profile details.
Leaving or removing access
Agency access is managed by the agency Owner or Admin. Before a member is removed, the agency should confirm responsibility for open bookings and shared guest records.