Save client profiles to reduce repeated data entry and help apply the correct hotel loyalty number during booking.
Add a frequent guest
- Open Frequent Guests.
- Select Add guest.
- Enter the guest's name and contact information.
- Add one or more hotel loyalty memberships.
- Save the profile.
Enter the guest's name as it appears on identification used for travel.
Add hotel loyalty memberships
For each membership, select the hotel group and enter the loyalty number. Examples may include:
- Marriott Bonvoy.
- Hilton Honors.
- World of Hyatt.
- IHG One Rewards.
- ALL - Accor Live Limitless.
- Wyndham Rewards.
- Choice Privileges.
- Other supported hotel programs.
One loyalty program may cover many brands. For example, a single Marriott Bonvoy number can apply across participating Marriott brands.
Use a saved guest during booking
When booking a room, choose the saved guest. The portal may fill in contact details and the matching loyalty number for the selected hotel group.
Always verify the information before confirming the booking.
Edit or delete a guest
Open the guest record to update contact details or membership numbers. Delete a profile only when it is no longer needed and your data-retention policy permits deletion.
Reorder frequent guests
If the portal provides reordering, move the most frequently booked clients to the top of the list.
Personal versus agency guest lists
- Personal guests are available in your personal workspace.
- Agency guests are shared within the selected agency workspace.
Agency members may be able to view all shared guests, but normally only the creator of a guest record can edit or delete it.
Privacy and consent
Store only information needed for legitimate travel-booking purposes. Follow your agency's privacy policy and applicable law.
Do not enter sensitive information, such as passport scans or full payment card numbers, in free-text fields unless the portal specifically requests it through a secure feature.
Loyalty number did not appear
Check that:
- The guest profile includes the correct hotel group.
- The membership number is valid.
- You selected the saved guest in the booking form.
- The hotel belongs to a participating brand within that group.
- The selected rate allows loyalty participation.