Commissions
Understand Commissions, Reward Points, and Membership
Eligible hotel bookings can generate commission and reward points after the guest completes the stay and the hotel confirms payment and eligibility. Commissionable bookings Not every booking earns commission. Eligibility can depend on: - Hotel group and property. - Destination or region. - Selected rate plan. - Contract terms. - Temporary promotions. - Whether the guest completed the stay. - Whether the hotel paid commission. The portal may identify a rate as commissionable or non-commissionable. Treat the displayed rate information as the best available guidance, not a guarantee that commission has already been earned. Reward points The portal may convert eligible commission activity into reward points. Your reward balance can include different states, such as pending, confirmed, processing, or paid. Personal membership tiers The personal membership program may include: | Tier | Reward rate | | -------- | ----------- | | Silver | 70% | | Gold | 75% | | Platinum | 80% | | Diamond | 85% | | Elite | 90% | Your Membership page is the authoritative source for your current tier, progress, and reward rate. Agency membership tiers Agency workspaces may use a separate tier system: | Tier | Reward rate | | ----------------- | ----------- | | Select Partner | 70% | | Signature Partner | 75% | | Prestige Partner | 80% | | Premier Partner | 85% | | Executive | 90% | Personal and agency tier progress are separate. How a booking becomes payable A typical sequence is: 1. The reservation is confirmed. 2. The guest completes the stay. 3. The hotel or commission processor validates the stay. 4. The commission is confirmed. 5. Reward points become available according to program rules. 6. An approved withdrawal is paid. This process can take time after check-out. Why the expected reward changed The final amount can differ because of: - A changed stay price. - Partial cancellation. - Early departure or no-show. - Non-commissionable taxes or fees. - Hotel adjustment. - Currency conversion. - Rate ineligibility. - Membership tier at the applicable time. View your activity Use: - Dashboard for a summary. - Orders for booking-level information. - Membership for tier progress. - Commission Payout for available balance, processing amounts, payout method, and history. Important restriction Do not promise a fixed commission amount to a client or supplier before the stay is completed and the reward is confirmed.
Add a Bank Account and Withdraw Rewards
Use Commission Payout to add an eligible bank account, review your available reward balance, request a withdrawal, and track payout history. Add a bank account 1. Open Commission Payout. 2. Select Add a bank account or Manage. 3. Choose the available account type, such as: - ACH - SWIFT - UnionPay, when supported 4. Enter the account holder name and banking details. 5. Add routing, SWIFT, country, currency, and address information when requested. 6. Submit the account for review. Enter details exactly as recorded by the bank. Incorrect information may cause rejection, delay, or bank-return fees. Bank account status A payout account may show a status such as: - Pending. - Approved. - Rejected. - Suspended. - Terminated. Only an approved account can normally receive a withdrawal. Set a default account When more than one account is approved, set the preferred account as default. Verify the last four digits before every withdrawal. Request a withdrawal 1. Select Withdraw now. 2. Enter the number of reward points to withdraw. 3. Select an approved bank account. 4. Review the estimated gross amount, fees, and net amount. 5. Confirm the request. 6. Save the payout reference. The withdrawal must meet the minimum shown in the portal and cannot exceed your available balance. Fees The portal displays the applicable fee before confirmation. A SWIFT withdrawal may include a percentage fee plus a fixed fee. Source materials indicate a possible SWIFT fee of 5% plus USD 30. ACH and UnionPay fees are shown by the portal and may differ. Your bank or an intermediary bank may charge additional fees that are not controlled by FreeTravel. Processing time The portal may estimate arrival in approximately two to three business days after processing. Review and banking delays can extend the timeline. Payout history The history table may show: - Reference. - Request date. - Method. - Status. - Amount. A withdrawal is delayed Check: - Whether the bank account is approved. - Whether the withdrawal status is still pending or processing. - Whether bank holidays affect the destination country. - Whether the account name matches the bank record. - Whether the bank requested additional compliance information. Do not submit duplicate withdrawals for the same balance.