FreeTravel Agent Portal Support

Sign In, Sign Out, and Manage Account Security

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Eric Qian

Last updated on Jul 12, 2026

FreeTravel uses a secure hosted sign-in service. Your password is entered on the authentication page rather than directly inside the Agent Portal.

Sign in

  1. Go to https://agent.freetravel.me.
  2. Select Sign in if prompted.
  3. Complete the secure sign-in process.
  4. After successful authentication, you will be returned to the portal.

If you opened a protected page before signing in, the portal normally returns you to that page after authentication.

Sign out

  1. Open the user menu in the upper-right corner.
  2. Select Sign out.
  3. Wait for the authentication service to complete the sign-out process.

On a shared computer, close the browser after signing out.

Change your password or security settings

  1. Open the user menu.
  2. Select Account Security Center.
  3. Follow the instructions to change your password or manage any available security features.

Security center: https://auth.tripo.cc/account/security

What to do when your session expires

A session may expire because of inactivity, a security change, a revoked login, or a sign-out from another location.

If you see Your session expired:

  1. Select Sign in again.
  2. Complete the secure sign-in process.
  3. Return to the page you were using.

Do not repeatedly refresh a booking confirmation screen. First check Orders to determine whether the reservation was created.

Protect your account

  • Use a unique password that you do not use on other services.
  • Do not share login credentials with coworkers. Invite them as agency members instead.
  • Review the booking workspace before confirming a reservation.
  • Sign out when using a public or shared device.
  • Verify unexpected invitations before accepting them.
  • Never send full payment card details through chat or email.

I cannot sign in

Try these steps:

  1. Confirm that you are using the email address associated with your account.
  2. Open the portal in a private or incognito window.
  3. Disable browser extensions that block cookies or redirects.
  4. Allow cookies for the portal and authentication pages.
  5. Clear site data for the portal and try again.
  6. Use the password recovery option on the authentication page.

If the problem continues, record the time, browser, and exact error message before contacting support.