One of TripO's key goals is to make professional hotel rates available while preserving hotel loyalty participation when the hotel and rate permit it.
Possible loyalty benefits
An eligible booking may receive:
- Hotel loyalty points.
- Elite-night or qualifying-stay credit.
- Recognition of the guest's elite status.
- Elite benefits offered by the hotel program.
- Co-branded credit card rewards, subject to the card issuer's rules.
Loyalty participation is rate-specific
A hotel may offer both participating and non-participating rates. Always check the selected rate and any hotel-program notice.
A loyalty number on the reservation does not itself guarantee credit.
Add the correct loyalty number
- Save the guest in Frequent Guests.
- Add the loyalty membership for the correct hotel group.
- Select the saved guest during booking.
- Confirm that the loyalty number appears before booking.
- Ask the guest to verify the reservation in the hotel group's app or website when available.
Elite benefits
Elite benefits are provided under the hotel program's rules and may depend on:
- Guest status at check-in.
- Participating hotel and brand.
- Selected rate.
- Availability at arrival.
- Length of stay.
Room upgrades, early check-in, and late check-out are often subject to availability.
Known participation exceptions
Some hotels or rate types may not participate in a larger hotel group's loyalty program even when the property is associated with that group. The hotel detail page may display a participation warning.
Some regional or net rates may also be non-commissionable while still being bookable.
Missing points after a stay
Advise the guest to keep the hotel folio and confirmation number. The guest can submit a missing-stay request directly to the hotel loyalty program. FreeTravel can provide booking records, but the hotel program makes the final decision on points and elite credit.
Do not make absolute promises
Use language such as “expected to be eligible” or “the selected rate shows loyalty participation” rather than guaranteeing points or elite benefits.