About
About the FreeTravel Agent Portal
The FreeTravel Agent Portal is a hotel booking and agency collaboration platform for professional travel advisors and travel agencies. It uses TripO hotel inventory to help you search live availability, compare room options, create reservations, manage clients, and track eligible rewards. Portal: https://agent.freetravel.me What you can do With the portal, you can: - Search live hotel availability in destinations around the world. - Search by city, airport, or hotel name. - Filter results by hotel group or brand. - Compare room types, meal plans, cancellation policies, prices, and eligible benefits. - Book hotels for your clients or for yourself. - Save frequent guest profiles and hotel loyalty numbers. - Manage upcoming, completed, and cancelled bookings. - Track eligible commission and reward activity. - Add a payout account and request withdrawals when available. - Create or join an agency workspace. - Collaborate with agency owners, administrators, and members. Personal and agency booking Every user has a personal workspace. You may also belong to one or more agency workspaces. A personal booking belongs to your individual account. An agency booking belongs to the selected agency workspace and follows that agency's visibility, role, and reward rules. Before starting a search, check the workspace selector in the lower part of the left navigation. This prevents a booking from being placed in the wrong workspace. How TripO hotel bookings are different TripO is designed to connect professional hotel inventory with a simpler booking experience. Depending on the hotel, hotel group, and selected rate, a booking may support: - Hotel loyalty points or elite-night credit. - Recognition of an existing hotel elite status. - Member or preferred rates. - Breakfast, hotel credit, room upgrades, early check-in, or late check-out. - Free cancellation within the stated deadline. - Agent or agency commission and reward points. These items are not included with every rate. The hotel and rate details shown before booking are the controlling information. Where to find the main tools The left navigation normally includes: - Dashboard — account performance and recent bookings. - Book a Hotel — hotel search and booking. - Orders — booking history and booking details. - Frequent Guests — saved travelers and loyalty memberships. - Commission Payout — rewards, payout accounts, and withdrawals. - Membership — your current reward tier and progress. - Settings — profile information. - Payment methods — saved cards used to guarantee or pay for bookings. When an agency workspace is active, the navigation changes to agency-specific pages such as Overview, Orders, Frequent Guests, Members, and Settings. Important booking reminder Live hotel information can change at any time. A room may sell out, a price may change, or a cancellation deadline may pass while you are reviewing the booking. The portal verifies the selected price before final confirmation. Review any updated amount or policy before continuing.
Troubleshooting and Frequently Asked Questions
Why did the price change before confirmation? Hotel rates and availability are live. The portal verifies the rate before booking. Review the updated price, currency, taxes, and cancellation terms before continuing. Why are there no hotel results? Remove brand filters, search a city or airport instead of one hotel, change dates, reduce room count, or search a nearby area. Why is the map blank? The map service may be unavailable, blocked by a browser extension, or unsupported on the current network. You can continue using the hotel list. Try another browser, disable content blockers, or open the hotel's address in a separate map service. Why can I not see all agency bookings? Regular Members normally see only their own bookings. Owners and Admins can normally see all agency bookings. Why can I not see the agency commission page? The page is restricted to authorized agency roles, normally Owner and Admin. Why is a booking marked non-commissionable? Commission eligibility depends on the hotel, destination, and rate. Some net or regional rates do not pay commission. The booking may still be valid and may still support hotel loyalty participation. Can I cancel a completed booking? No. Completed and already-cancelled bookings cannot normally be cancelled. Upcoming bookings are subject to the displayed rate policy. Why did a loyalty number not appear? Confirm that the guest profile contains the correct hotel group's membership, then select the saved guest during booking. The rate must also support loyalty participation. Can a colleague use my login? No. Invite the colleague to the agency workspace and assign the correct role. Can I change my email address? The email may be locked in Settings. Contact support for account-email changes. What should I do after a booking page error? Check Orders before trying again. If the reservation exists, do not submit a duplicate booking. The hotel cannot find the reservation 1. Confirm the hotel name and location. 2. Provide the hotel confirmation number, not only the portal order number. 3. Confirm the guest name and dates. 4. Ask the hotel to search its central reservation system. 5. Contact support with the order number and hotel response. The guest did not receive loyalty points The guest should keep the hotel folio and submit a missing-stay request to the hotel loyalty program. The hotel program makes the final eligibility decision. A payout account was rejected Check the account holder name, bank country, account number, routing or SWIFT code, currency, and address. Submit corrected information through Commission Payout. A session expired Select Sign in again and complete authentication. The portal should return you to your prior page when possible. What information should I provide to support? Include: - Portal order number. - Hotel confirmation number, if available. - Guest name. - Hotel name. - Stay dates. - Exact error message. - Time of the issue and time zone. - Browser and device. - Screenshot with payment card details and other sensitive data hidden.