Agency workspaces use three roles: Owner, Admin, and Member.
Owner
The Owner is the user who created the agency workspace. The Owner can normally:
- View agency performance.
- View all agency bookings.
- Cancel eligible agency bookings.
- View the shared commission ledger.
- Invite members.
- Change member roles.
- Remove members.
- Edit agency details.
- Manage agency payout responsibility according to program rules.
An agency normally has one Owner.
Admin
An Admin can normally:
- View agency performance.
- View all agency bookings.
- Cancel eligible agency bookings.
- View the shared commission ledger.
- Invite members.
- Change eligible member roles.
- Remove eligible members.
An Admin normally cannot edit Owner-only agency details.
Member
A Member can normally:
- Book hotels in the agency workspace.
- View the member's own agency bookings.
- Use the shared agency frequent guest list.
- Add agency guest records.
- View agency tier information.
A Member normally cannot:
- View all other members' bookings.
- Cancel another member's booking.
- View the full agency commission ledger.
- Invite or remove members.
- Change roles.
- Edit agency profile details.
Permission summary
| Action | Owner | Admin | Member |
|---|---|---|---|
| Book for the agency | Yes | Yes | Yes |
| View all agency bookings | Yes | Yes | No |
| Cancel another member's eligible booking | Yes | Yes | No |
| View agency commission ledger | Yes | Yes | No |
| Invite members | Yes | Yes | No |
| Change roles or remove members | Yes | Yes | No |
| Edit agency profile | Yes | No | No |
Why a page is missing
The portal hides restricted pages. If Members or Commission Payout does not appear in the agency navigation, your current role may not have access.
Use individual accounts
Do not share one agency login among multiple employees. Each person should have an individual account and the correct agency role. This protects guest data and creates a clearer booking history.