Agency workspaces use three roles: Owner, Admin, and Member.

## Owner

The Owner is the user who created the agency workspace. The Owner can normally:

- View agency performance.
- View all agency bookings.
- Cancel eligible agency bookings.
- View the shared commission ledger.
- Invite members.
- Change member roles.
- Remove members.
- Edit agency details.
- Manage agency payout responsibility according to program rules.

An agency normally has one Owner.

## Admin

An Admin can normally:

- View agency performance.
- View all agency bookings.
- Cancel eligible agency bookings.
- View the shared commission ledger.
- Invite members.
- Change eligible member roles.
- Remove eligible members.

An Admin normally cannot edit Owner-only agency details.

## Member

A Member can normally:

- Book hotels in the agency workspace.
- View the member's own agency bookings.
- Use the shared agency frequent guest list.
- Add agency guest records.
- View agency tier information.

A Member normally cannot:

- View all other members' bookings.
- Cancel another member's booking.
- View the full agency commission ledger.
- Invite or remove members.
- Change roles.
- Edit agency profile details.

## Permission summary

| Action | Owner | Admin | Member |
| --- | :---: | :---: | :---: |
| Book for the agency | Yes | Yes | Yes |
| View all agency bookings | Yes | Yes | No |
| Cancel another member's eligible booking | Yes | Yes | No |
| View agency commission ledger | Yes | Yes | No |
| Invite members | Yes | Yes | No |
| Change roles or remove members | Yes | Yes | No |
| Edit agency profile | Yes | No | No |

## Why a page is missing

The portal hides restricted pages. If **Members** or **Commission Payout** does not appear in the agency navigation, your current role may not have access.

## Use individual accounts

Do not share one agency login among multiple employees. Each person should have an individual account and the correct agency role. This protects guest data and creates a clearer booking history.