A hotel may offer many room and rate combinations. Review the complete rate plan rather than choosing only the lowest displayed price.
Room information
Check:
- Room name and category.
- Bed type and number of beds.
- Maximum occupancy.
- Smoking or non-smoking designation.
- Accessible-room information.
- Room size or view, when provided.
Hotel room names can vary by source. If a specific bed type is essential, review the written description and add a special request. A special request is not guaranteed unless the room type itself confirms it.
Price information
Review both:
- Price per night.
- Total price for the full stay.
The total may include taxes and fees, but always review the final summary. Resort fees, local taxes, deposits, incidentals, or other hotel-collected charges may be payable at the property.
Meal plans
A rate may be:
- Room only.
- Breakfast included.
- Breakfast available as a preferred benefit.
- Another meal plan specified in the rate description.
Confirm how many guests receive breakfast. “Breakfast included” may not always cover every person in a multi-guest room.
Cancellation policy
Read the cancellation policy for each room before booking. Important details include:
- Free-cancellation deadline.
- Hotel local time used for the deadline.
- Cancellation fee after the deadline.
- Whether the rate is non-refundable.
- Whether the full stay or only certain nights may be charged.
For multi-room bookings, different rooms can have different policies.
Payment timing
A rate may require:
- Payment at the hotel.
- A card guarantee.
- Advance payment.
- A deposit before arrival.
Follow the exact payment wording in the selected rate.
Loyalty eligibility
Some rates may qualify for hotel loyalty points, elite-night credit, and elite recognition. Others may not. Review any loyalty or participation notice shown on the hotel or rate page.
Preferred and VIP benefits
Eligible rates may include benefits such as:
- Daily breakfast.
- Hotel credit.
- Complimentary Wi-Fi.
- Room upgrade, subject to availability.
- Early check-in, subject to availability.
- Late check-out, subject to availability.
- Welcome amenity.
Benefits are controlled by the selected rate and hotel. Do not promise a benefit that is not shown in the rate details.
Price verification
Before booking, the portal verifies the selected rate. If the price, availability, or policy changed, review the updated information before continuing.