Account and Profile

Create an Account and Complete Onboarding

Use the registration process to create a FreeTravel Agent Portal account as an independent travel advisor or as a travel agency. Before you begin Prepare the following information: - Your legal name and work email address. - A password with at least eight characters. - Your business or agency name, if applicable. - Your country or region. - Any available industry identification, such as IATA, CLIA, ASTA, TIDS, or another recognized identifier. - A business registration document and government-issued identification if verification is requested. Accepted document formats may include PDF, JPG, and PNG. Keep each uploaded file within the size limit shown on the page. Create your account 1. Open the FreeTravel Agent Portal registration page. 2. Choose the account type that best describes your business: - Independent Agent / Contractor - Travel Agency 3. Enter your first name, last name, work email address, and password. 4. If you selected Travel Agency, enter the additional agency details shown on the form. 5. Review and accept the Affiliate Agreement and Privacy Policy. 6. Submit the registration form. Choose your account type carefully. The registration type may not be changeable after the account is created. Complete the onboarding steps The onboarding guide may ask for the following information. 1. Business profile Enter your legal business name, business type, years in business, country or region, website, and available industry identifiers. 2. Identity and business verification Upload the requested business and identity documents. Clear, complete, and current documents help avoid review delays. 3. Payout information You may be asked to select a preferred payout method and enter account information. You can also add or manage an actual payout bank account later from Commission Payout. 4. Finish setup Select Go to dashboard when the onboarding flow is complete. Can I skip onboarding? A Skip for now option may be available. Skipping allows you to enter the portal, but some features may remain unavailable until required profile, verification, payment, or payout information is completed. After registration After your account is ready: 1. Confirm that your name and phone number are correct in Settings. 2. Add a card under Payment methods if you plan to book immediately. 3. Add frequent guests and loyalty numbers under Frequent Guests. 4. Confirm whether you are working in your personal workspace or an agency workspace. 5. Review the Membership and Commission Payout pages to understand your account's reward status. Registration problems If the form does not submit: - Check that all required fields are complete. - Confirm that the password meets the displayed requirements. - Confirm that uploaded documents use an accepted format and size. - Make sure you accepted the required agreements. - Try a current version of Chrome, Safari, Edge, or Firefox.

Sign In, Sign Out, and Manage Account Security

FreeTravel uses a secure hosted sign-in service. Your password is entered on the authentication page rather than directly inside the Agent Portal. Sign in 1. Go to https://agent.freetravel.me. 2. Select Sign in if prompted. 3. Complete the secure sign-in process. 4. After successful authentication, you will be returned to the portal. If you opened a protected page before signing in, the portal normally returns you to that page after authentication. Sign out 1. Open the user menu in the upper-right corner. 2. Select Sign out. 3. Wait for the authentication service to complete the sign-out process. On a shared computer, close the browser after signing out. Change your password or security settings 1. Open the user menu. 2. Select Account Security Center. 3. Follow the instructions to change your password or manage any available security features. Security center: https://auth.tripo.cc/account/security What to do when your session expires A session may expire because of inactivity, a security change, a revoked login, or a sign-out from another location. If you see Your session expired: 1. Select Sign in again. 2. Complete the secure sign-in process. 3. Return to the page you were using. Do not repeatedly refresh a booking confirmation screen. First check Orders to determine whether the reservation was created. Protect your account - Use a unique password that you do not use on other services. - Do not share login credentials with coworkers. Invite them as agency members instead. - Review the booking workspace before confirming a reservation. - Sign out when using a public or shared device. - Verify unexpected invitations before accepting them. - Never send full payment card details through chat or email. I cannot sign in Try these steps: 1. Confirm that you are using the email address associated with your account. 2. Open the portal in a private or incognito window. 3. Disable browser extensions that block cookies or redirects. 4. Allow cookies for the portal and authentication pages. 5. Clear site data for the portal and try again. 6. Use the password recovery option on the authentication page. If the problem continues, record the time, browser, and exact error message before contacting support.

Understand the Dashboard and Navigation

The dashboard is the starting point for your day-to-day work in the FreeTravel Agent Portal. Dashboard overview The dashboard may show: - Commission or reward activity from eligible completed stays. - Total booking value. - Completed booking count. - Reward-point balance. - Current membership tier and reward rate. - Progress toward the next membership tier. - Recent bookings. - A Book a hotel shortcut. Figures may be updated at different times. For example, a completed stay may appear in your booking history before the related hotel commission is confirmed. Left navigation In your personal workspace, the left navigation normally includes: - Dashboard - Book a Hotel - Orders - Frequent Guests - Commission Payout - Membership - Settings - Payment methods - Affiliate Agreement - Privacy Policy In an agency workspace, the navigation may include: - Overview - Book a Hotel - Orders - Frequent Guests - Commission Payout for authorized roles - Members for authorized roles - Settings Collapse or open the navigation On a desktop, you may be able to collapse the left navigation to create more room for hotel search results. On a smaller screen, use the menu button to open the navigation drawer. User menu The user menu in the upper-right corner provides access to: - Account settings. - Account Security Center. - Sign out. Recent bookings Select a recent booking to open its details. Use the full Orders page when you need to search by guest name or order number, view cancellation terms, or review the commission timeline. Keep the correct workspace active The most common navigation mistake is starting a personal booking when the reservation should belong to an agency, or the reverse. Before selecting Book a Hotel, check the workspace name near the bottom of the left navigation.

Manage Saved Payment Methods

Saved payment methods can make hotel booking faster. Cards may be available for both personal and agency bookings, depending on your account and agency policy. Add a card 1. Open Payment methods. 2. Select the option to add a new card. 3. Enter the cardholder name, card number, expiration date, and any other required information. 4. Save the card. Use a card only when you have authorization from the cardholder and your agency. Set a default card A default card may be selected automatically during booking. Always confirm the card before completing a reservation, especially when switching between personal and agency workspaces. Edit or remove a card From Payment methods, select the card and choose the available edit, set-default, or delete action. Removing a card does not cancel any existing hotel reservation. A hotel may still retain payment details attached to a confirmed booking according to its policy. Supported card brands The portal may recognize common card networks, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Maestro, and other supported brands. Card acceptance is controlled by the hotel and rate plan. A card saved successfully in the portal may still be declined by a specific hotel. Card used for guarantee versus payment A hotel rate may use the card for: - Reservation guarantee only. - Advance payment. - Deposit. - Cancellation or no-show fee. - Payment at check-in or check-out. Review the selected rate's payment terms. Card security - Do not share full card details by email or chat. - Do not save a client's card without authorization. - Remove cards that should no longer be used. - Confirm the last four digits before booking. - Report an unrecognized charge directly to the hotel and the card issuer, then review the booking in Orders. A card was declined Try the following: - Confirm the number and expiration date. - Confirm the billing name and address when required. - Ask the cardholder to approve international or travel-related charges. - Use a different supported card. - Check whether the hotel requires a card issued in a specific country. - Confirm that the card has enough available credit for deposits and incidentals.

Manage Frequent Guests and Loyalty Numbers

Save client profiles to reduce repeated data entry and help apply the correct hotel loyalty number during booking. Add a frequent guest 1. Open Frequent Guests. 2. Select Add guest. 3. Enter the guest's name and contact information. 4. Add one or more hotel loyalty memberships. 5. Save the profile. Enter the guest's name as it appears on identification used for travel. Add hotel loyalty memberships For each membership, select the hotel group and enter the loyalty number. Examples may include: - Marriott Bonvoy. - Hilton Honors. - World of Hyatt. - IHG One Rewards. - ALL - Accor Live Limitless. - Wyndham Rewards. - Choice Privileges. - Other supported hotel programs. One loyalty program may cover many brands. For example, a single Marriott Bonvoy number can apply across participating Marriott brands. Use a saved guest during booking When booking a room, choose the saved guest. The portal may fill in contact details and the matching loyalty number for the selected hotel group. Always verify the information before confirming the booking. Edit or delete a guest Open the guest record to update contact details or membership numbers. Delete a profile only when it is no longer needed and your data-retention policy permits deletion. Reorder frequent guests If the portal provides reordering, move the most frequently booked clients to the top of the list. Personal versus agency guest lists - Personal guests are available in your personal workspace. - Agency guests are shared within the selected agency workspace. Agency members may be able to view all shared guests, but normally only the creator of a guest record can edit or delete it. Privacy and consent Store only information needed for legitimate travel-booking purposes. Follow your agency's privacy policy and applicable law. Do not enter sensitive information, such as passport scans or full payment card numbers, in free-text fields unless the portal specifically requests it through a secure feature. Loyalty number did not appear Check that: - The guest profile includes the correct hotel group. - The membership number is valid. - You selected the saved guest in the booking form. - The hotel belongs to a participating brand within that group. - The selected rate allows loyalty participation.

Update Your Profile and Understand Privacy

Keep your profile current so hotels and FreeTravel can contact you about bookings and account activity. Update your profile 1. Open Settings. 2. Review your first name and last name. 3. Add or update your international phone number. 4. Select Save. The email address may be read-only. If the wrong email was used, contact support rather than creating duplicate accounts without guidance. International phone numbers Select the correct country calling code and enter the national number. Confirm the final number begins with the correct + country code. What information is used Depending on your activity, the portal may process: - Account and contact information. - Agency and business information. - Guest names and contact details. - Hotel loyalty numbers. - Booking and cancellation information. - Payment method tokens or related payment information. - Payout-account information. - Authentication and security data. Use guest data responsibly Travel advisors and agencies should: - Collect only information needed for the booking. - Obtain required client permission. - Limit access to authorized team members. - Avoid placing sensitive data in special-request or free-text fields. - Delete or update information according to agency policy and applicable law. Privacy documents The portal provides links to the current Privacy Policy and Affiliate Agreement. Review the documents shown inside the portal because they control over a summary in this knowledge base. Source materials state that FreeTravel does not sell personal information and includes regional privacy provisions for laws such as GDPR, CCPA/CPRA, PIPL, and APPI. Privacy contacts The source guide lists: - Data protection: dpo@freetravel.me - China privacy matters: china@freetravel.me Use the contact specified in the current Privacy Policy for your region. Account security Use Account Security Center from the user menu to manage password and available security features. Do not store passwords or full card details in guest notes.