FreeTravel Agent Portal Support

Add a Bank Account and Withdraw Rewards

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Eric Qian

Last updated on Jul 22, 2026

Use Commission Payout to add an eligible bank account, review your available reward balance, request a withdrawal, and track payout history.

Add a bank account

  1. Open Commission Payout.

  2. Select Add a bank account or Manage.

  3. Choose the available account type, such as:

    • ACH

    • SWIFT

    • UnionPay, when supported

  4. Enter the account holder name and banking details.

  5. Add routing, SWIFT, country, currency, and address information when requested.

  6. Submit the account for review.

Enter details exactly as recorded by the bank. Incorrect information may cause rejection, delay, or bank-return fees.

Bank account status

A payout account may show a status such as:

  • Pending.

  • Approved.

  • Rejected.

  • Suspended.

  • Terminated.

Only an approved account can normally receive a withdrawal.

Set a default account

When more than one account is approved, set the preferred account as default. Verify the last four digits before every withdrawal.

Request a withdrawal

  1. Select Withdraw now.

  2. Enter the number of reward points to withdraw.

  3. Select an approved bank account.

  4. Review the estimated gross amount, fees, and net amount.

  5. Confirm the request.

  6. Save the payout reference.

The withdrawal must meet the minimum shown in the portal and cannot exceed your available balance.

Fees

The portal displays the applicable fee before confirmation. A SWIFT withdrawal may include a percentage fee plus a fixed fee. Source materials indicate a possible SWIFT fee of 5% plus USD 30. ACH and UnionPay fees are shown by the portal and may differ.

Your bank or an intermediary bank may charge additional fees that are not controlled by FreeTravel.

Processing time

The portal may estimate arrival in approximately two to three business days after processing. Review and banking delays can extend the timeline.

Payout history

The history table may show:

  • Reference.

  • Request date.

  • Method.

  • Status.

  • Amount.

A withdrawal is delayed

Check:

  • Whether the bank account is approved.

  • Whether the withdrawal status is still pending or processing.

  • Whether bank holidays affect the destination country.

  • Whether the account name matches the bank record.

  • Whether the bank requested additional compliance information.

Do not submit duplicate withdrawals for the same balance.