Keep your profile current so hotels and FreeTravel can contact you about bookings and account activity.

## Update your profile

1. Open **Settings**.
2. Review your first name and last name.
3. Add or update your international phone number.
4. Select **Save**.

The email address may be read-only. If the wrong email was used, contact support rather than creating duplicate accounts without guidance.

## International phone numbers

Select the correct country calling code and enter the national number. Confirm the final number begins with the correct `+` country code.

## What information is used

Depending on your activity, the portal may process:

- Account and contact information.
- Agency and business information.
- Guest names and contact details.
- Hotel loyalty numbers.
- Booking and cancellation information.
- Payment method tokens or related payment information.
- Payout-account information.
- Authentication and security data.

## Use guest data responsibly

Travel advisors and agencies should:

- Collect only information needed for the booking.
- Obtain required client permission.
- Limit access to authorized team members.
- Avoid placing sensitive data in special-request or free-text fields.
- Delete or update information according to agency policy and applicable law.

## Privacy documents

The portal provides links to the current **Privacy Policy** and **Affiliate Agreement**. Review the documents shown inside the portal because they control over a summary in this knowledge base.

Source materials state that FreeTravel does not sell personal information and includes regional privacy provisions for laws such as GDPR, CCPA/CPRA, PIPL, and APPI.

## Privacy contacts

The source guide lists:

- Data protection: dpo@freetravel.me
- China privacy matters: china@freetravel.me

Use the contact specified in the current Privacy Policy for your region.

## Account security

Use **Account Security Center** from the user menu to manage password and available security features. Do not store passwords or full card details in guest notes.