Use **Orders** to find reservations, review confirmation details, monitor booking status, and cancel eligible bookings.

## Find a booking

1. Open **Orders**.
2. Use the status tabs to view:
   - All
   - Upcoming
   - In Progress
   - Completed
   - Cancelled
3. Search by guest name or order number.
4. Select a booking to open the detail panel.

## Review booking details

The booking detail panel may show:

- Hotel name.
- Order number.
- Hotel confirmation number.
- Guest and contact information.
- Check-in and check-out dates.
- Number of nights and rooms.
- Room details.
- Total guest price.
- Booking status.
- Cancellation number, if cancelled.
- Commission or reward timeline, when applicable.

## Understand booking status

- **Upcoming** — the stay has not started.
- **In Progress** — the guest is currently within the stay dates.
- **Completed** — the check-out date has passed.
- **Cancelled** — the reservation was cancelled.

The hotel may use additional internal statuses. Contact the hotel for immediate arrival-day operational questions.

## Cancel an eligible booking

1. Open the booking.
2. Select **Cancel booking** if available.
3. Review the cancellation terms for every room.
4. Check the deadline in the hotel's local time.
5. Review any cancellation fee.
6. Enter a reason if requested.
7. Confirm the cancellation.
8. Save the cancellation number.

## When cancellation is not available

A booking may not be cancellable in the portal when:

- The rate is non-refundable.
- The stay is completed.
- The booking is already cancelled.
- Your agency role does not permit cancellation.
- The hotel requires manual assistance.

## Multi-room bookings

Each room may have a different policy. Confirm whether the cancellation applies to one room or the full booking.

## Commission timeline

Eligible bookings may move through stages such as:

1. Booking confirmed.
2. Stay completed.
3. Commission confirmed.
4. Paid out.

Hotels and commission processors may take time to validate a completed stay. A completed booking does not always produce an immediate reward balance.

## Booking not found

Check:

- The correct personal or agency workspace.
- The guest-name spelling.
- The complete order number.
- Other status tabs.
- Whether another agency member created the booking.