Some hotels offer preferred or special-benefit rates through TripO and FreeTravel's industry relationships. These rates can provide extra value beyond the room price.

## Possible special benefits

Depending on the hotel and rate, benefits may include:

- Daily breakfast for one or two guests.
- Hotel credit for dining, spa, or other eligible charges.
- Complimentary Wi-Fi.
- Room upgrade, subject to availability.
- Early check-in, subject to availability.
- Late check-out, subject to availability.
- VIP welcome amenity.
- A reduced rate compared with the hotel's standard flexible rate.
- Stay offers such as an additional night or other promotional value.

## How to identify a special-benefit hotel

Search results or hotel details may show labels such as:

- Premier.
- Select.
- Special Benefits.
- SP.
- A written benefits section under a rate plan.

Open the hotel and read the complete rate description. A hotel label does not mean every room or rate includes every benefit.

## Benefit availability

Benefits can depend on:

- Exact rate plan.
- Number of nights.
- Room type.
- Number of registered guests.
- Hotel participation dates.
- Availability at check-in.

## Hotel credit

Review:

- The credit amount and currency.
- Whether it is per stay or per night.
- Eligible outlets or services.
- Whether unused credit expires.
- Whether the credit can be applied to taxes, fees, or room rate.

Hotel credit is normally not redeemable for cash.

## Breakfast

Confirm:

- Number of guests covered.
- Restaurant or room-service restrictions.
- Daily limit, if any.
- Whether gratuity or taxes are included.

## Upgrade, early check-in, and late check-out

Unless the rate explicitly guarantees them, these benefits are usually subject to availability and should be presented to the client as requests or expected program benefits.

## Special Design Hotels benefits

Certain identified Design Hotels properties may display a dedicated special-benefits section. The source guide describes possible benefits such as a preferred rate, VIP treatment, early check-in, late check-out, room upgrade, Wi-Fi, and enhanced commission. Review the current hotel page for the exact offer.

## Client communication

Send the client the confirmed rate details and clearly separate:

- Guaranteed inclusions.
- Benefits subject to availability.
- Special requests.