Agency Owners and Admins can invite coworkers and manage eligible members from the **Members** page.

## Invite a member

1. Switch to the correct agency workspace.
2. Open **Members**.
3. Enter the person's work email address.
4. Choose a role:
   - Member
   - Admin
5. Send the invitation.

Use the email address connected to the invitee's FreeTravel account, or the address they will use to create one.

## Pending invitations

The pending-invitations section may show:

- Invited email address.
- Assigned role.
- Invitation status.
- Expiration date.
- A cancel action.

Cancel an invitation when it was sent to the wrong address or should no longer be used.

## Accepting an invitation

The invitee can review the agency and role before signing in. After accepting, the agency becomes available in the workspace selector.

## Change a member's role

1. Open **Members**.
2. Find the member.
3. Change the role to Admin or Member.
4. Confirm the update.

Use the Admin role only for people who should see all agency bookings, commission information, and member-management tools.

## Remove a member

Before removing access:

- Review open bookings created by that member.
- Confirm who will handle client communication.
- Confirm how shared guest profiles should be managed.
- Verify any agency policy for commission ownership.

Then select the remove action and confirm.

## Protected users

The Owner's role may not be editable. You may also be unable to edit your own role from the same page.

## Member did not receive the invitation

Ask the invitee to:

- Check spam or junk folders.
- Confirm the exact invited email address.
- Search for FreeTravel or agency invitation messages.
- Open the invitation in a current browser.

If needed, cancel the pending invitation and send a new one.